Job Title: Executive Assistant with Member Services Focus 

Reports To: Executive Director 

Summary: 

We are seeking a highly organized and proactive Executive Assistant to support our Executive Director, with a strong focus on member services. The ideal candidate will be a polished professional with exceptional communication, interpersonal, and problem-solving skills. This position requires the ability to manage confidential information with discretion, anticipate needs, and handle multiple priorities in a fast-paced environment. The successful candidate will be adaptable, a quick learner, and able to thrive in an ever-changing environment.

Responsibilities: 

Executive Support: 

• Manage and maintain the Executive Director’s calendar, scheduling meetings, calls, and appointments. 

• Assist in keeping the Executive Director on task and on schedule. 

• Prepare, edit, and manage correspondence, reports, presentations, and other documents. 

• Screen and prioritize incoming calls and emails, handling inquiries as appropriate. 

• Coordinate and attend executive meetings, including scheduling board meetings, taking minutes, drafting minutes, and following up on action items. 

Member Services: 

• Serve as the primary liaison between the Executive Director and members, ensuring effective communication and prompt resolution of inquiries. 

• Collaborate with the Communications and Membership Director to develop and implement strategies to enhance member engagement and satisfaction. 

• Assist with the planning and execution of member events and activities. 

• Support membership management, including maintaining the member database and tracking renewals. 

• Work with staff to address member concerns and feedback. 

Project Management: 

• Lead or participate in special projects as assigned by the Executive Director. 

• Coordinate project timelines, resources, and deliverables. 

• Track project progress and provide updates to staff. 

Qualifications: 

Education: 

• Associate’s degree in Business Administration, Communications, or a related field required. Certified Administrative Professional (CAP) credentials preferred. 

• Bachelor’s degree in lieu of an Associate’s degree is preferred. 

Experience: 

• 5+ years of experience in an executive administrative or senior administrative role. 

• Experience in member services or customer relations is preferred. 

Skills: 

• Excellent verbal and written communication skills, with the ability to interact effectively with diverse partner organizations and groups. 

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat, and other relevant software. 

• Exceptional organizational, time management, and prioritization skills. 

• Strong analytical and problem-solving abilities. 

• Demonstrated ability to manage confidential information with discretion. 

• Excellent interpersonal skills with a strong passion for member service. 

• Experience with membership databases or CRMs. 

• Familiarity with project management software (Trello preferred). 

• Familiarity with generative AI tools is a plus. 

Travel: 

• This position requires domestic travel at various points throughout the year. 

Additional Information: 

• This is a full-time remote position with a competitive salary and benefits package. We offer a collaborative and supportive work environment with opportunities for professional development. The salary range is $55,000-$65,000, commensurate with qualifications and experience. 

To Apply: Please submit your resume and cover letter to resumes@ampo.org 

 

 

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