Incumbents of this position are directly involved in the planning and organizing of bus transit programs; coordinating program services; monitoring service quality; and surveying patrons. Performs related work as required.
During the ongoing COVID-19 pandemic, this position will work remotely, with occasional need to visit the District offices and facilities.
THE IDEAL CANDIDATE:
Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and customers.
Maintains the highest level of ethical behavior in all matters.
Works cooperatively and effectively as a team contributor on all assignments.
Is able to multitask and work in a fast-paced environment.
Has strong attention to detail.
Has excellent customer service skills; and receives the public in person and over the phone using tact and diplomacy.
Has demonstrated ability to exercise the judgment.
Has strong communication skills both in oral and written form, and the ability to communicate complex ideas, and meet constantly changing priorities.
Has expert skill in all Microsoft Word, Excel, and Outlook used in current office environments.
Has demonstrated ability to establish and maintain effective work relationships contacted in the performance of their duties.
ABOUT THE CLIENT:
The mission of the Ventura County Transportation Commission (VCTC) is to improve mobility within the county to meet transportation needs. VCTC began providing countywide intercity bus service, branded as Ventura Intercity Service Transit Authority (VISTA) in 1994. The number of VISTA routes increased from four to seven during the past 20 years. Route schedules have been expanded and modified to meet increased service demand and adapt to traffic and ridership patterns. In addition to schedule adjustments, the network of bus stops has become more extensive and complex over time. In 2015, VCTC began the process of rebranding VISTA as VCTC Intercity, in an effort to improve the visibility and familiarity of the organization.
Examples of Duties
Duties may include, but are not limited to, the following:
Assists in the coordination, planning, and implementation of bus services including service changes and schedule modifications; review of route performance, including on-time performance, ridership trends and fare revenues; prepares, posts and distributes rider alerts about schedule changes, fare changes, and other service notices.
Monitors service quality, including handling escalated customer complaints and comments; follow up with contract operator(s) regarding passenger complaint investigation; monitors transit operation and performance through field monitoring as well as through ITS technologies, such as CAD/AVL (dispatching programs); surveys riders and provides onboard trip counts; tabulates formal feedback and survey responses, and makes recommendations for change or adjustment; monitors delivery of bus services, including participation in “ghost rider” program.
Assists with overseeing the cooperative agreements with local and regional government agencies and colleges and universities.
Assists with overseeing bus contractor operations and performance, including tracking of contract deficiencies, updating service agreements and general contract administration; validates farebox and ridership data; receives, reviews, and prepares monthly bills and service data for final approval; assists with the preparation of transit operations budgets; works with service providers to resolve revenue or billing discrepancies.
Compiles and prepares reports and statistical data regarding services, such as to the Federal Transportation Administration (NTD/DOT), the State of California and other local and regional agency reporting commitments; prepares monthly, quarterly and annual service reports for approval.
Serves as staff to the local advisory and citizen committees and councils related to the transit community concerns; prepares agendas, staff reports, presentations and other documents; provides research, statistics, and other data about services.
Represents the Agency in meetings with other governmental agencies; makes presentations before commissions, boards, professional organizations, business organizations, community organizations, and the general public.
Develops and administers program budget and tracks and reviews expenditures.
Performs related duties and responsibilities as assigned.
Transportation needs of the community.
Principles, techniques, and methods of creating bus schedules.
Transit planning and demand analysis.
Survey development, methodology, and analysis.
Report preparation and record keeping techniques.
State and Federal Transit funding programs and sources.
Applicable local, state, and federal laws and regulations, including ADA, public contract code and application of California Public Utilities Commission regulations.
Governmental procurement and contracts management requirements.
Standard administrative practices and procedures, including the use of standard office equipment.
Business letter writing and the standard format for reports and correspondence.
Records management principles and practices.
Budget preparation and coordination.
Assist in or develop appropriate transit schedules to meet community needs.
Publish and distribute a wide variety of informational pamphlets and bulletins.
Analyze difficult problems, develop a positive course of action, and follow through on its implementation.
Demonstrate sound professional judgment, reason logically, and think creatively.
Research and interpret applicable federal and state rules and regulations as well as Agency policies.
Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information, in a manner consistent with job functions.
Properly interpret and make decisions in accordance with pertinent laws, rules, regulations, and policies.
Prepare and present clear, effective, and accurate reports, correspondence, policies, procedures, and other oral and written materials.
Use initiative, discretion, and sound independent judgment within policy and procedural guidelines.
Establish and maintain effective relationships with those contacted in the course of the work.
Represent the Agency effectively in contacts with elected and other officials, representatives of other agencies, and the public, occasionally in situations where relations may be difficult or strained.
Organize own work, set priorities, meet critical deadlines, and follow-up on assignments with a minimum of direction.
Work in a safe manner following correct Agency safety practices and procedures.
Maintain confidentiality regarding sensitive information.
Link to Job Posting and to Apply: https://www.governmentjobs.com/careers/rgs/clientrecruit/jobs/2820314/transit-specialist-for-the-ventura-county-transportation-commission?pagetype=jobOpportunitiesJobs